A. Shipping costs and information:

Delivery of dry goods is possible within the European Economic Area (including Iceland, Liechtenstein, Norway), to Great Britain, Bosnia and Herzegovina, and Serbia.

Delivery of frozen goods is only possible within Germany.

Ⅰ. Shipping costs within Germany

For shipping within Germany we charge the following shipping costs:

1.) Orders with dry goods only:

・Free shipping for orders with a gross value of €100.00 or more and a total order weight of less than 30.50 kg

・€6.10 (incl. VAT) per order for a gross order value of less than €100.00 or a total order weight of more than 30.50 kg

II. Shipping costs outside Germany

Outside of Germany, we only offer delivery of dry products. Frozen products cannot be delivered.

The following shipping costs (flat rate per order, including VAT) will be charged:

1.) Area 1

Belgium, Netherlands, Luxembourg, Austria, Denmark, Liechtenstein, Czech Republic, France, Great Britain, Monaco, Poland, Slovakia, Italy, Slovenia, Hungary = 13.90 €

III. Customs notice

 

For deliveries to countries outside the European Union, additional costs may arise in individual cases for which we are not responsible and which you must bear. These include, for example, costs for money transfers through credit institutions (e.g., transfer fees, exchange rate fees) or import duties or taxes (e.g., customs duties). Further information can be found at http://ec.europa.eu/taxation_customs/customs/customs_duties/index_de.htm and on import sales tax at http://auskunft.ezt-online.de/ezto/Welcome.do .

 

Ⅳ. Delivery information

Delivery times

Unless otherwise stated on the respective product detail page, the delivery time is

- within Germany for shipping orders with dry goods only 3-7 days

- for shipping to all other delivery countries 5-10 days

Information on calculating the delivery date

In the case of advance payment, the delivery period begins on the day after the payment order is issued to the transferring credit institution or, in the case of other payment methods, on the day after the contract is concluded and ends with the expiry of the last day of the period.

If the last day of the period falls on a Sunday or a public holiday recognized by the state at the place of delivery, the next working day shall take the place of such a day.

Transport damage

We ask you to report any goods delivered with obvious transport damage to the delivery company and notify us (ideally by email with pictures). If you are acting as a consumer and fail to do so, this will have no effect on your statutory or contractual claims for defects.

B. Payment terms

Ⅰ. Payment options

For deliveries, we offer the following payment options, unless otherwise stated in the respective product description:

1. PayPal
2. Credit card

II. Detailed information on the individual payment options

1. PayPal

Just a few steps to payment:
1. Select “PayPal” as your payment method at checkout.
2. To complete the payment, you will be redirected to the PayPal website.
3. If you are already a PayPal customer, you can log in with your PayPal user details and initiate the payment.
If you don't have a PayPal account yet, you can create one and then confirm the payment. Setting up a PayPal account is not required for the "Credit Card via PayPal" and "Direct Debit via PayPal" payment methods.
4. You will then be redirected back to us.

2. Credit card

Pay conveniently by credit card. The following credit cards are accepted: VISA, Mastercard, Maestro, American Express